Ticket FAQ


Print at Home
Online Ticket Buying
General Event Information
Seating and Services for the Disabled
 

PRINT AT HOME

How do I print my tickets on my computer?

We offer Print at Home tickets for selected events at the Moncton Coliseum. If you've chosen Print at Home, your tickets will be available to you in a PDF (file) after your payment is accepted. The file will be e-mailed to you with your confirmation e-mail. Save the file onto your computer. Open that attachment and print them now or later. All you need is a printer (any ink-jet or laser printer with a resolution of 300 dpi or more is able to print tickets). At the event, your tickets will be scanned and you'll be admitted. Print at Home tickets have a barcode on them. The ticket PDF may be printed in black/white or color. If your PDF paper gets damaged or washed, please print a new ticket prior to coming to the event. (Adobe Acrobat Reader required)

What are the benefits of printing my tickets on my computer?

1) You get your tickets right away. No ticket lines or mail delivery to wait for.
2) You can print them at your convenience.
3) You can forward them to others attending the event so they may print their own tickets.

Will this ticket be accepted for the event?

Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy were to be presented for entry, the barcode scanner will alert the attendant that the ticket has already been scanned and you may not be permitted entry.

If I lose or delete my Print at Home e-mail with the tickets, am I able to get another e-mail sent to me with the tickets?

Yes in most cases, but please note that the original e-mail with the tickets will no longer be valid. A reprint of the e-mail generates different bar codes and the new e-mail will contain the only tickets accepted at the performance. If you have distributed the Print at Home tickets to other people, from the old e-mail, please advise them that those tickets are no longer valid and you will be receiving a new set. Reprints may not be permitted for shows not held at the Moncton Coliseum but are sold on tickets.moncton.ca.

What if I get disconnected or experience other problems?

If you have not received your tickets via e-mail:
Please call the Box Office at 506-857-4100, or email webinfocoliseum@moncton.ca. Explain what happened and we will help you with your order.
If you have received your tickets:
1) Open the file that came with your e-mail.
2) Try to print your tickets again.
3) Ensure you have the latest copy of Adobe Reader

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ONLINE TICKET BUYING

Do I have a time limit for my Online Order to be placed?

Yes, when you choose tickets online, you are reserving those seats and holding the tickets in the system. No other customer or ticket agent can select those tickets unless you release them back for sale by quitting or cancelling your order before it's processed. The Moncton Coliseum has set this to 7 minutes to allow appropriate time to set up your Customer Account and buy the tickets. There is a "Time Remaining" clock on the left of the ordering page. If this time expires before you have completed your order, your seats will be returned for sale to the public.

Is there any way to get my tickets faster for a popular event?

Yes, if an event is announced to go on sale, go to tickets.moncton.ca and fill out your Customer Account Information, selecting your Login and Password. This will enable you to bypass this process when the show goes on sale, saving you time. Answering "yes" to our marketing questions on the Customer Account page will also enable you to subscribe to receive any special event announcements or eblasts that we, or the promoter, may send out.
Also listen to your local radio station, and watch for promotional commercials on TV for you chance to win tickets to selected events or take part in Fan Club Presales.

Why can't I buy a ticket online to an event shown on the Event Calendar?

If you are not able to purchase tickets for an event showing on the calendar online, then it's probably not for sale at this time. We will often post events on the Calendar to show they will be available soon. Check the on-sale date to ensure you don't miss out on getting your tickets.

Am I able to buy tickets online in French and English?

Yes, the Moncton Coliseum Online ticketing system is bilingual. For English transactions, please go to tickets.moncton.ca. For French transactions, please go to: billets.moncton.ca

I'm having a problem ordering online, who can I contact?

Please contact the Box Office Administration to report your problem. A Customer Service Representative will be pleased to assist you by calling 506-857-4100 to report the problem, or e-mail webinfocoliseum@moncton.ca..

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GENERAL EVENT QUESTIONS

Is there a way you can you buy tickets before tickets go on sale to the General Public?

Promoters may have a pre-sale for selected events offered by the Radio Stations or Sponsors. You may require a Promotional Code to purchase tickets during the presale. Enter your Promotional Code in the field provided on the Online Ordering page. Also, answering "yes" to our marketing questions on the Customer Account page will also enable you to subscribe to receive any special event announcements or eblasts that we, or the promoter, may send out.

What does "General Admission Tickets" mean?

General Admission tickets do not have assigned seats. They are sold on a first come, first serve basis. Some events have Standing Room areas that are also sold as a General Admission Ticket. Please check the seating plan and seat locations offered, before confirming your order.

Can I purchase tickets from someone other than an Authorized Moncton Coliseum Ticket Location?

We are not responsible for tickets purchased from any location, or person, other than those authorized by the Moncton Coliseum. Ticket ‘scalpers’ are not authorized by the Moncton Coliseum. If you purchase tickets from a non-authorized person or location, you may be refused admittance to the event, without refund.

Can I sell my ticket at the Coliseum, if I'm unable to attend the event?

Reselling of tickets is not permitted on the venue property. The Moncton Coliseum does not take responsibility for tickets purchased through 3rd parties other than those outlets authorized by the Moncton Coliseum and Promoter.

Why do more seats get released for sale after the initial on-sale? If better seats are released, am I able to exchange my tickets for better ones?

Occasionally, tickets become available closer to the event date due to stage locations and sight lines. Popular performances may release side stage seating, or General Admission tickets. There are no exchanges, refunds or cancellations permitted.

How quickly do shows sell out?

Online Ordering enables hundreds of orders to be processed simultaneously, along with our Window and Phone Orders. A popular performance is capable of selling out in minutes. To avoid disappointment, buy your tickets immediately at on-sale.

Why are their ticket limits on events?

When you purchase tickets to an event, you may be limited to the number of tickets you may buy on one order. Please see the Event Information on our Event Schedule for limit set. The ticket limit is set by the Promoter and the Moncton Coliseum. This helps to prevent unfair ticket buying practices by scalpers and allows more people to enjoy the event. Ticket Limits may vary by event.

Who do I contact if I have a problem with my tickets or concerns about the event?

Please contact the appropriate department or employee listed on the "Contact Us" page, by e-mail or phone.

If an event or performer is cancelled, do I get a refund on my tickets?

In the event of a show cancellation, customers will receive a refund based on the rules and procedures set forth by the event promoters and City of Moncton. If a show does cancel, please consult our website for information on obtaining your refund. If the "supporting artists" of an event are substituted, or times are changed, there will be no refunds, exchanges, or cancellations.

If I don't want my tickets or am not able to attend the event, can I get a refund?

No, There are no exchanges, refunds or cancellations permitted, deemed as Policy by the show Promoters and Moncton Coliseum Complex.

If there's bad weather reported for the event, am I able to get a refund if I can't make the show?

Refunds are not given for bad weather unless the event cancels. Always check the local weather conditions prior to departing for the event to ensure a safe driving experience. If the event is cancelled or postponed due to the weather, you will either receive a refund, excluding Delivery Fees and Service Fees (for cancelled events), or requested to stay tuned for the postponed date, at which time you will be advised what to do with your tickets. If the event cancels, do not dispose of your tickets, simply return them to the Coliseum Box Office in person, or return by mail to receive your refund. (See"Contact Us" for address)

How do I get backstage passes?

The Moncton Coliseum Complex does not sell or issue backstage passes. They are usually given as part of a Radio or Fan Club promotion. Visit the Artist's website for Fan Club information and tune into your local radio and television stations for contest announcements.

Can I bring my camera or video recorder to an event?

The use of cameras and recording equipment is usually prohibited by the Promoter for concerts and exhibitions. Some performances do permit it. Check the Event Schedule, or call the Box Office, for the information on the event.

Can I bring food, beverages or snacks to an event?

The Moncton Coliseum has full canteen service and vending machines available throughout the venue, for most events and a Restaurant that is open for some Trade Shows and Exhibitions. Outside beverages or food are not permitted.

Do you search people coming into an event?

For most events, we have hired security or Police for your protection. For selected events, there may be a Search and Seizure in progress. Fans attempting to enter the venue with alcohol or drugs may be denied entry and have their ticket confiscated, without compensation. Management reserves the right to refuse access to the event or evict any person where behavior is deemed inappropriate.

If I get hurt at the event, is there First-Aid available?

Yes, we have St. John Ambulance on hand for most events at the Coliseum. They are located under Section 12 in the Lower Bowl. Should you get injured while attending an event at the Coliseum, see the Ushers or Security located within the building. If the injury is of a serious nature, please inform the Management of the Coliseum in person or by calling 506-857-4100. The holder of the ticket assumes any and all liabilities as to the risks and danger that may result from the event and waives any claim for loss or damage whatever the cause, incurred or suffered, whether occurring before, during or after the event.

When can I get into the venue on an event day?

Doors open for most events 1 hour prior to the event. Doors open for Trade Shows at the time specified by the Promoter.

I lost something at the event, where can I go to see if it was found?

Please call the Moncton Coliseum at 506-857-4100 for lost or stolen articles, or visit the Administration office located on the main level of the Coliseum at the Front Entrance.

Is there sufficient parking at the Moncton Coliseum?

Yes, the Moncton Coliseum has parking spaces for approximately 1800 vehicles. Disability parking is located nearest the main entrance of the building and are marked accordingly. Come early to get the best parking.

Can I smoke in the Moncton Coliseum or Exhibition areas?

No, smoking is strictly prohibited. For most events, you may be permitted to leave the venue to have a cigarette and return to the event.

If I'm under 12 years of age, am I able to attend an event without my parents or an adult?

All children 12 years of age and under must be accompanied by an adult.

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SEATING AND SERVICES FOR THE DISABLED

Do I need a special ticket location if I'm disabled?

The Moncton Coliseum is wheelchair accessible. The Moncton Coliseum has 3 seating locations available for disabled patrons with a wheelchair. They are located behind section 4, 8 and 16 of the Coliseum. If you are in a wheelchair, please arrange to arrive at the venue for the event, 45 minutes to an hour prior to the start time to ensure easier access. Disabled patrons and Attendees pay the regular price of admission. Promoters may grant a discount to disabled patrons for selected events. When purchasing tickets, please state that you'd like a ticket in the Wheelchair section. If you have an Attendant with you, please state that you'd like an Attendee's ticket in the same section. If you are in a wheelchair and have purchased floor tickets, you may enter and park at door #22 at the back of the building.

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